Warranty terms
Last updated: 24 October 2026
All products sold at 8008 Gear are original and come with a manufacturer warranty. The warranty period is shown on each product page; where it is not shown, a 12-month warranty applies. The period is counted from the day you receive the product.
| Warranty period | As shown on the product page; 12 months by default |
|---|---|
| Missing items in the package | Must be reported within 3 days of delivery |
| Response to a request | Within 2 business days at the latest |
| Service time | As a rule, up to 14 days |
| Shipping cost | We cover the cost of sending a defective product to us |
1. What the warranty covers
- manufacturing defects — faults related to the sensor, switches, battery, electronic components and the assembly of the shell;
- problems arising when the product is used for its intended purpose and in line with the manufacturer’s instructions;
- missing or defective parts in the package (if reported within 3 days of delivery).
2. What the warranty does not cover
- mechanical damage (drops, crushing, a broken cable), contact with liquid or moisture;
- use with an unsuitable adapter, cable or non-standard voltage;
- use contrary to the instructions, opening the product or repairs by someone else;
- natural wear — mouse feet (skates), the mousepad surface, headset cushions, cable sleeving;
- problems caused by incorrectly configured software or drivers.
3. If you find a defect
If a defect appears during the warranty period through no fault of your own, under Article 8 of the Law of the Republic of Azerbaijan “On Consumer Rights Protection” you may, at your choice, demand one of the following:
- free elimination of the defect (technical service);
- replacement of the product with the same or a similar product;
- a proportionate reduction of the price;
- cancellation of the purchase and a full refund of the amount you paid.
Service usually takes no more than 14 days. If a spare part has to be awaited, we let you know in advance.
4. How to make a request
Send your order number, a short description of the defect and, if possible, a photo or video to +994105558008 or [email protected]. We reply within 2 business days and agree on the next steps together.
You can read the exchange and return rules in our return policy.