Shipping policy

Once your order is confirmed, we pack it carefully and send it to your address by courier. Below we have gathered everything you need to know about delivery.

Baku	24–48 hours
Other cities and regions	3–5 business days
Delivery fee	Confirmed when the order is confirmed
Courier details	Shared with you on the day of dispatch

1. When the order ships

Your order starts being prepared once it is confirmed. Within Baku the product is delivered in 24–48 hours, and to other cities and regions in 3–5 business days. The time is counted from the moment the order is confirmed.

If the time is extended due to public holidays, supply delays or unforeseen circumstances, we let you know in advance.

2. Track your order

You can see the status of your order at any time in the “My orders” section of your account. On the day of dispatch the courier contacts you and agrees on a delivery time with you.

3. Delivery fee

The delivery fee depends on your address and the size of the order and is confirmed when the order is confirmed. Free delivery promotions are announced separately on the site.

4. When receiving the parcel

We recommend opening and checking the parcel in front of the courier. If you see damage to the box caused in transit, do not accept the parcel, record the situation with the courier present and write to us immediately. In such cases we replace the product free of charge or refund the full amount you paid.

5. If you are not at the address

If the courier cannot reach you, a new delivery time is agreed. If the parcel is returned to us, write to +994105558008 or [email protected] — we will resend the order or refund the payment, as you prefer. The cost of re-delivery due to an incorrect address or not being at the address may be charged to the buyer.

You can read the exchange and return rules in our return policy.