Return policy

If the product you bought did not meet your expectations, don’t worry. In line with the Law of the Republic of Azerbaijan “On Consumer Rights Protection”, you can exchange or return the product within 14 days of delivery.

Exchange and return period	14 days from delivery
Response to a request	Within 2 business days at the latest
Refund	Within 7 business days at the latest after the product is inspected
Return shipping cost	For a defective product — on us; if you changed your mind — on the buyer

1. When we accept a product back

To exchange or return a product, all of the following conditions must be met:

• the product has not been used, and its appearance, seals and labels are intact;
• the original box, cable, receiver (dongle), accessories and documents are all included;
• the order number or a document confirming the purchase is provided.

2. Exceptions

For hygiene reasons, earphones (IEMs) whose in-ear parts have been used, as well as custom-made products, are accepted back only if they are defective.

3. Defective products

If you find a manufacturing defect in a product, you can exchange or return it at any time during the warranty period. In this case, the 8008 team covers the cost of sending the product to us.

4. How to make a request

• Send your order number and the reason for the request to +994105558008 or [email protected].
• We reply within 2 business days at the latest and explain how to send the product back.
• Pack the product in its original box so it is not damaged in transit.
• Once the product reaches us and is inspected, we exchange it or refund the payment, as you prefer.

5. Refunds

The amount you paid is refunded in manats using the payment method you used, within 7 business days at the latest after the product reaches us and is inspected. If you return a product of proper quality of your own accord, the return shipping cost and the original delivery fee are not refunded.

6. Exchanges

You can exchange the product for another variant of the same model (color, size, etc.) or for another product of the same value. If the product you want is out of stock, we refund the amount you paid, as you prefer.

You can read the warranty rules in our warranty terms and the contract terms in the distance sales agreement.